ROWVEXA / POLICY
Refund policy
Updated 17 October 2026
First-purchase refund
Your first purchase of any service period qualifies for a full refund if requested within 7 calendar days after purchase. After that, a change of mind alone does not qualify. Verified duplicate charges and undelivered service are not subject to this 7-day limit. Statutory consumer rights are unaffected.
Billing errors and service failures
After verification, duplicate charges are refunded for the duplicate amount, and undelivered service is refunded for the undelivered portion. If a fault prevents use of a purchased core function, contact Support so we can try to restore it. If service cannot be restored, the affected, unfulfilled portion is refunded. These cases are not subject to the 7-day change-of-mind limit.
How to request a refund
Use the refund request form on the Support page or email support@rowvexa.com. Provide your purchase email, order reference, payment date, amount and currency, and the reason for your request. Do not send a full card number, security code or password. An acknowledgement confirms receipt only, not approval or completion of a refund.
Review and refund timing
Request help through Support or support@rowvexa.com. We first reply within 2 business days and decide within 5 business days after receiving complete information. Approved refunds are initiated to the original payment method within 2 business days; bank posting time is additional. Business days exclude weekends and public holidays at the operating business’s location. Card refunds usually appear approximately 5–10 business days after initiation, depending on the bank; this is an estimate, not a guaranteed arrival date. We will notify you of the decision and, if approved, the refund initiation. Contact Support if a refund is delayed or fails. A full refund ends the corresponding paid access.