ROWVEXA / SUPPORT
Support
Help with extraction, reviewing results and purchases.
Extracting records
Paste text or import TXT/Markdown, define fields, then select Extract records. Only use content you are authorised to send for AI processing.
Requesting a refund
Your first purchase of any service period qualifies for a full refund if requested within 7 calendar days after purchase. After that, a change of mind alone does not qualify. Verified duplicate charges and undelivered service are not subject to this 7-day limit. Statutory consumer rights are unaffected.
Refund policy ↗Cancelling a service period
Read the cancellation policy. Fixed-term periods do not renew automatically.
Cancellation policy ↗Recovering your work
Export before closing or refreshing. After an extraction error, review the message, shorten the source if needed, then retry. Cancelling stops waiting; a model request already sent may still finish.
Your first purchase of any service period qualifies for a full refund if requested within 7 calendar days after purchase. After that, a change of mind alone does not qualify. Verified duplicate charges and undelivered service are not subject to this 7-day limit. Statutory consumer rights are unaffected.
Access is activated within 24 hours after payment confirmation. An email provides access instructions and the actual start and end dates. Your selected period starts on activation, not on payment, and does not renew automatically. A full refund ends the corresponding paid access.
Request help through Support or support@rowvexa.com. We first reply within 2 business days and decide within 5 business days after receiving complete information. Approved refunds are initiated to the original payment method within 2 business days; bank posting time is additional. Business days exclude weekends and public holidays at the operating business’s location.
Digital delivery ↗